Youth Case Manager

Job Summary:

Responsible for providing case management services to youth with serious emotional disturbances as defined by the State of Montana.  Youth case management services will be provided to support clients in gaining access to needed services within the community as needed and convenient for the client.  Youth case manager will supervise the family support specialist and home support specialist.  All duties will be conducted under the guidance of the Program Supervisor.

Principle Duties and Responsibilities:

  • Advocate for the client inside and outside of L’esprit Inc. regarding needed services
  • Maintain constant communication to ensure that all services are being monitored and advocate for the client if this is not happening
  • Be able to engage with client and client’s family and develop a professional therapeutic relationship with boundaries
  • Be able to maintain calm and confident during a client’s crisis and maintain safety for both client and staff
  • Be able to follow plan for emergency evaluation and management of crisis
  • Provide assessments and service plans for client and client’s family
  • Create engaging activities to enhance the client and client’s family in a therapeutic setting
  • Provide progress notes in a timely manner regarding all contact with the client or on behalf of the client. Any significant changes in the client’s condition will be noted in a timely manner
  • Be prepared for quarterly reviews for service assessment
  • Meet with an appropriate school district representative at least every 90 days during the CSCT service period for program assessment
  • Assist in staff review, document employee disciplinary issues as defined by L’esprits policy, report to program supervisor and administration as necessary assist in staff review, document employee disciplinary issues as defined by L’esprits policy, report to program supervisor and administration as necessary
  • Must adhere to L’esprit Inc. policy and procedure including productivity and case load expectations and ethical and confidentiality expectations while following the code of ethics
  • Provide monthly supervision, face to face at least once a month with family support specialist, therapeutic youth mentor and home support specialist
  • Follow PQI standards
  • Be aware of personal mental health needs and model a healthy lifestyle
  • Be responsible for additional responsibilities as needed or assigned by supervisor

Education & Experience:

Minimum qualifications for a Youth Case Manager are a bachelor’s degree in human services field with at least one year full-time experience serving people with mental illnesses.  Individuals with other educational backgrounds who, as providers, consumers, or advocates of mental health services have developed the necessary skills, may also be employed as intensive case managers.  Valid Montana driver’s license and good driving record are essential.


Therapeutic de-escalation of crisis situations to ensure the protection and safety of the clients and staff.  The training will include the use of physical and not-physical methods of managing clients and will be updated annually.  Incoming employees will be trained by their L’Esprit program supervisor, to include the day-to-day duties and responsibilities of their positions.  These trainings will include a thorough orientation regarding L’Esprit best practices on all documentation, procedures, including evidence and research based behavior interventions and practices.  The program supervisor will be responsible for managing and organizing staff training, providing resources for continuing education for ensuring current, competent therapists, using research based methods, evidencing treatment effectiveness.


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